Privacy Policy

1. Data Protection at TeamSyncPath

At TeamSyncPath, protecting your personal data is fundamental to our business ethics and professional obligations as digital team synchronization service providers. This Privacy Policy outlines our comprehensive approach to data protection, detailing what information we collect, how we process it, and your rights under applicable data protection laws. As team collaboration specialists, we understand the critical importance of data protection and implement the highest standards of data security and privacy.

Our privacy practices comply with the Singapore Personal Data Protection Act (PDPA), the General Data Protection Regulation (GDPR) where applicable, and other relevant data protection regulations applicable to digital service providers.

2. Controller Information and Contact Details

The controller responsible for processing personal data in connection with our digital services is:

TeamSyncPath
Marina Bay Financial Centre
8 Marina Boulevard
Singapore 018981

Email: privacy@TeamSyncPath.com
Phone: +65 9876 5432
Business ID: 285427528

3. Categories of Personal Data We Process

  • Client identification and contact information (name, address, email, phone number)
  • Organizational and team information (company size, team structure, collaboration needs)
  • Technology matter details and workflow-specific information
  • Documentation and correspondence records
  • Service engagement and billing details
  • Payment and financial information
  • Communication records and technology correspondence

4. Purposes of Data Processing

  • Provision of digital team synchronization services and consultations
  • Client relationship management and service delivery
  • Technology matter handling and workflow management
  • Client communication and support services
  • Billing and accounting purposes
  • Technology updates and service information (with consent)
  • Quality assurance and service improvement

5. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Performance of digital service contracts (Art. 6(1)(b) GDPR)
  • Compliance with legal obligations (Art. 6(1)(c) GDPR)
  • Legitimate interests in providing digital services (Art. 6(1)(f) GDPR)
  • Your explicit consent where required (Art. 6(1)(a) GDPR)

Additional requirements under Singapore law, including the PDPA, are also observed.

6. Professional Confidentiality and Data Protection

As digital professionals specializing in team collaboration optimization, we maintain strict confidentiality standards:

  • Technology-client privilege protection for all digital communications
  • Strict access controls and data segregation measures
  • Regular security audits and compliance assessments
  • Encrypted communication channels for sensitive information
  • Secure document management systems
  • Staff training on confidentiality and data protection

7. Technical and Organizational Security Measures

We implement state-of-the-art security measures to protect your data:

  • End-to-end encryption for data transmission
  • Multi-factor authentication systems
  • Regular security updates and penetration testing
  • Secure data centers in Singapore
  • Comprehensive backup and disaster recovery plans
  • Physical security measures for office and IT infrastructure

8. Data Retention and Deletion

We retain personal data only as long as necessary for our services or as required by law:

  • Technology case records: 7 years after case completion
  • Client documentation: Duration of engagement plus 5 years
  • Communication records: 3 years after last contact
  • Billing information: 10 years (legal requirement)

9. Your Data Protection Rights

Under PDPA and GDPR where applicable, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with supervisory authorities

10. International Data Transfers

For international data transfers, we help appropriate safeguards:

  • EU Standard Contractual Clauses
  • Singapore-specific data transfer agreements
  • Data processing agreements with service providers
  • Regular assessment of transfer mechanisms

11. Updates to Privacy Policy

We regularly review and update this Privacy Policy to reflect changes in our practices and legal requirements. The current version is available on our website.

Material changes will be communicated directly to affected clients and through our website.

Last updated: January 2025