Terms and Conditions

1. Scope and Applicability

These Terms and Conditions govern the professional relationship between TeamSyncPath and our clients. They form an integral part of all contracts regarding our digital team synchronization services, collaboration optimization counsel, and technology consulting services for modern organizations. By engaging our services, the client fully accepts these Terms and Conditions and agrees to the professional standards they represent.

2. Service Agreement Formation

A digital service agreement with TeamSyncPath is formed either through mutual signing of a written engagement letter or through our written confirmation of service acceptance. The exact scope of digital services, deliverables, timeframe, and fees are defined in individual engagement letters or service agreements. Modifications require written form and mutual agreement.

3. Service Offerings

Our digital service offerings include but are not limited to:

  • Workflow optimization and process automation
  • Team collaboration and communication platforms
  • Productivity enhancement and performance tracking
  • Digital transformation and technology integration
  • Data analytics and business intelligence
  • Cloud solutions and infrastructure management
  • Technology consulting services

4. Fees and Payment Terms

Our digital service fees are stated in Singapore Dollars (SGD) and are subject to applicable taxes. For ongoing digital services, we issue monthly invoices. Unless otherwise agreed, the following payment terms apply:

  • Initial consultation: Due upon completion
  • Fixed-fee services: 50% deposit, remainder upon completion
  • Ongoing technology support: Monthly billing with 15-day payment terms
  • Package services: Full payment before service commencement

5. Refund and Cancellation Policy

TeamSyncPath maintains a fair and transparent refund policy for our digital services:

  • Service Cancellation by TeamSyncPath:
    • Full refund of any unused prepaid fees
    • Prorated refund for partially completed services
    • Transfer of all completed digital work and documentation
  • Client Cancellation of Fixed-Fee Services:
    • Before service commencement: Full refund minus 10% administrative fee
    • After service commencement but before completion: Prorated refund based on work progress, minus 15% administrative fee
    • After service completion: No refund
  • Ongoing Digital Services:
    • 30-day written notice required for termination
    • Unused service amounts refunded within 14 business days
    • Final invoice for digital work completed through termination date
  • Special Circumstances: In cases of client hardship or extraordinary circumstances, refund requests will be evaluated on a case-by-case basis.

All refund requests must be submitted in writing to billing@TeamSyncPath.com. Refunds will be processed within 14 business days using the original payment method.

6. Consultation and Meeting Policy

For scheduled consultations and technology meetings, the following policies apply:

  • Cancellation with 48+ hours notice: No charge
  • Cancellation with 24-48 hours notice: 50% of scheduled fee
  • Cancellation with less than 24 hours notice: Full fee applies
  • No-show: Full fee applies

Emergency technology consultations may be arranged subject to availability and urgent matter surcharges.

7. Client Responsibilities

For effective digital service delivery, clients commit to:

  • Provide accurate and complete information about their collaboration needs
  • Participate actively in technology proceedings and provide timely responses
  • Review and provide feedback on digital documents timely
  • Maintain confidentiality of technology advice and strategies
  • Pay invoices according to agreed terms

8. Confidentiality and Professional Standards

We maintain strict confidentiality regarding all client matters in accordance with Singapore technology professional rules. This includes:

  • Protection of technology-client communications and workflow records
  • Secure data storage and transmission
  • Staff confidentiality agreements
  • Professional standards obligations

9. Intellectual Property

All digital documents, templates, and technology resources created by TeamSyncPath remain our intellectual property until full payment is received. Clients receive a non-exclusive license to use digital documents for their intended purpose. Our technology methodologies, processes, and knowledge base remain our exclusive property.

10. References and Marketing

We may list clients as references unless specifically requested otherwise. Detailed case studies or specific technology references require explicit client approval. Client confidentiality is maintained in all marketing materials.

11. Liability and Insurance

Our liability is limited to the extent permitted by law and our professional insurance coverage. We maintain comprehensive professional liability insurance appropriate for our services. Liability is limited to direct damages caused by gross negligence or willful misconduct.

12. Termination

Either party may terminate the engagement with 30 days written notice. Immediate termination is possible for material breach or professional conduct issues. Upon termination, we will assist with an orderly transition of technology matters to new providers if requested.

13. Governing Law

These Terms and Conditions are governed by Singapore law. Any disputes shall be resolved by the courts of Singapore. Invalid provisions shall be replaced by valid ones closest to the intended purpose. Changes require written form.